It looks like it will take more time before this is fully ironed out.Ģ:45 PM PT: Apple says the macOS software update issue has been resolved (along with all other user-facing services that saw outages today). However, some are seeing success by downloading and installing it directly the from Mac App Store (instead of with the software update option through System Preferences/About this Mac).ģ:20 PM PT: Even after Apple sharing the macOS software update problem has been fixed, users are still seeing an error after Big Sur is downloaded preventing it from being installed.
As mentioned below, some are having better luck with initializing the download/installation from the Mac App Store.ħ:30 PM PT: We’re still hearing from many readers that trying to install Big Sur errors out. Meanwhile, it seems that Apple’s Developer website is down as is iMessage and we’re even seeing macOS Catalina performance impacted.ġ1/15: We’ve learned the technical details behind why macOS Catalina and earlier users saw performance problems during Apple’s server issues, check it all out here.ġ1/13 – 7:45 AM PT: We’ve seen reports of Big Sur installation failures drop significantly and readers are starting to share more reports of success. While downloads are often slow with the large file and many users trying to get the software at the same time, it looks like download times are particularly slow this year and are failing in many cases. When the new owner starts up the Mac, they can use their own information to complete setup.Apple just released its major macOS update with Big Sur. If you're selling, trading in, or giving away your Mac, press Command-Q to quit the setup assistant without completing setup, then click Shut Down. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.Īfter installation is complete, your Mac might restart to a setup assistant. Allow installation to complete without putting your Mac to sleep or closing its lid.If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
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